Refund and Return Policy

Your satisfaction is our top priority, and we’re here to make returns as easy as possible. Our refund and return policy is valid for 30 days from the date of purchase. If it’s been more than 30 days, we won’t be able to provide a full refund or exchange.

Eligibility for Returns

To qualify for a return, items must be:

• Unused, in the original condition you received them, and in their original packaging.
• Accompanied by a receipt or proof of purchase.

Important: Please don’t send your items directly to the manufacturer.

Partial Refunds

There are cases where a partial refund may apply:

• Items that aren’t in their original condition, have damage, or are missing parts not due to our error.
• Items returned more than 30 days after delivery.

Refund Process

Once we receive and inspect your returned item, we’ll send you an email with your refund status. Approved refunds will be credited back to your original payment method within a few days.

Delayed or Missing Refunds

If you haven’t received your refund yet, here’s what to do:

1. Check your bank account again.
2. Contact your credit card company, as processing times can vary.
3. Reach out to your bank; sometimes, additional processing time is required.

If you’ve done all this and still haven’t received your refund, contact us at [email protected].

Exchanges

We’re happy to replace items that are defective or damaged. To start an exchange for the same item, email us at [email protected].

Gift Returns

• If your item was marked as a gift and sent directly to you, we’ll issue a gift credit for the return value. Once received, a gift certificate will be mailed to you.
• If the item wasn’t marked as a gift or was sent to the buyer instead, we’ll send the refund directly to the original buyer.

Shipping for Returns

• Customers are responsible for their return shipping costs, which are non-refundable. If you’re refunded, return shipping costs will be deducted from the refund amount.
• Shipping times for exchanges may vary based on your location.
• For higher-value items, we suggest using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee we’ll receive your return.

Questions?

We’re here to help. If you have any questions about returns or refunds, please reach out to us at [email protected].

Thank you for choosing PleasureMeNow.com!